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Return & Refund Policy — Lastenigma.art
1. Damages and Issues
We take great care to ensure that every order is packaged securely and arrives in perfect condition.
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.
To report an issue:
We will review your claim and, if approved, provide a replacement or a refund. In some cases, we may ask you to return the original item before processing a replacement.
2. Exceptions and Non-Returnable Items
Certain products are non-returnable for hygiene, safety, or customization reasons. These include:
We do not accept returns for items damaged through misuse, neglect, or improper care after delivery.
3. Exchanges and Refunds
Exchanges:
If you wish to exchange an item for a different size, variation, or product, please contact us within 14 days of delivery. Exchanges are subject to product availability and approval.
Refunds:
Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
Approved refunds are automatically processed to your original method of payment within 5–10 business days, depending on your payment provider.
If more than 10 business days have passed since approval and you haven’t received your refund, please contact your bank or payment provider before reaching out to us.
4. Contact Information
For questions or support regarding returns, exchanges, or refunds, please contact:
📩 Email: returns@lastenigma.art
🌐 Website: https://lastenigma.art